Gig-speed Internet enables you to stream video content – like online movies, Web chats, video conferencing, gaming and more – seamlessly without buffering pauses. Plus, now you can use apps and automatically save your data to a cloud without freezing or computer crashes.

Because this super fast connection runs at 1,000 Mbps, there are some guidelines and best practices for setting up a Gig-speed network in your home or business. Refer to the information below or call us anytime at 423-648-1372 with any questions.

Optimizing fiber optics speeds

While many computers and existing routers will easily accommodate fiber speeds up to 100 Mbps, there are some factors that can cause gigabit speeds coming into the home to slow down. We want to ensure all of our customers are able to take full advantage of the speeds you are receiving.

Here are some important criteria that could affect upload and download speeds:

Computers, laptops and tablets

Most come equipped with 1Gig network interface cards and have the ability to communicate with EPB Fiber Optics 1Gig speeds. However, some devices that have a 1Gig network card may not communicate at that speed inside the computer, which can also affect overall communications speed.

The type of hardware you are using, the age of the device, the operating system, the web browser, and other applications running on your device all affect the upload and download speeds.

Wireless networking devices (routers)

It is very important to understand that you will not get the full 100 Mbps or 1Gig speed with wireless devices connected to the network via a router, even though you will still enjoy speeds much faster than other types of broadband networks.

You can improve their wireless speeds by ensuring they are using an up-to-date router capable of handling increased speeds and carefully managing any interference from outside sources.

Use an up-to-date router

All routers are not created equal. Many different wireless router models exist, each with its own set of attributes and speed capabilities. Additionally, older models are not capable of the fastest speeds.

To help select the best router for your incoming fiber speed, please visit This is a helpful 3rd party site that ranks router performance based on Mbps rating and WAN to LAN throughput.

Location matters. These factors can hinder a Wi-Fi signal

  • Connecting to the wireless signal from more than 100 feet away from the router
  • Cinder blocks, concrete walls, metal and even wood or drywall can block or weaken a Wi-Fi signal
  • Wireless signals from neighbors in close proximity can interfere with a Wi-Fi signal

How to test a Wi-Fi signal

If you are not getting the expected speeds on a wireless device, you can try a couple of simple tests to see if your signal strength improves, giving you better speeds.
  • Start by moving your wireless device closer to the router. About two to three feet away is a good distance to give you optimal speed.
  • Try moving the access point around. Moving it to a different part of the room or to a higher location can sometimes make a noticeable difference.
  • While it is running, a microwave oven can disrupt Wi-Fi service. Turn off the microwave oven, if it is on. (No need to unplug it.)
  • Cordless telephones (for a land line) can interfere with the Wi-Fi service, since they operate at the same frequencies as your network (2.4 GHz and 5 GHz).

Ask about the EPB Smart Network and EPB Smart Network Plus plans

EPB Fiber Optics can provide the appropriate router for your incoming speeds, set-up your home’s wireless network and offer ongoing, 24/7/365 technical support with our EPB Smart Network and EPB Smart Network Plus plans. Our EPB Smart Network plan for $9.99/month is ideal for our customers with speeds of 100 Mbps while our EPB Smart Network Plus plan for $24.99 includes the router and technical support our Gigabit customers need to take full advantage of these lightening-fast speeds.

Frequently Asked Questions

Q: Will I be able to see the gigabit speed on my technology?

A: This will depend greatly on the age and specifications of the hardware you use in your home. Older hardware will most likely not be able to carry gigabit speeds, even with a cabled connection. Gigabit wireless technology (hardware that you the consumer purchase) is still in its infancy. We have technical experts here at EPB Fiber Optics who can discuss these concerns with you further if you’d like. Our goal is to offer you advice and hardware that helps optimize your user experience as much as possible using some of the best technology currently available.

Q: I just did a speed test online. Why don’t the results show 100 Mbps/1 Gig?

A: It is very important to understand that you will not get the full 100 Mbps or 1Gig speed with wireless devices connected to the network via a router, even though you will still enjoy speeds much faster than other types of broadband networks. If speeds are far below, it’s usually a router issue. You may have an out-of-date model, you may need to reboot it or the location of it in the home is the culprit. When performing network speed tests, be sure that your device is wired to the network and that no other applications are running. Even running an email application in the background can affect test results.

Q: How can I upgrade my Internet service to 1 Gig?

A: Residential customers can easily “Upgrade Now” online at or call us at 648-1372. You will be able to begin enjoying your new speeds within 5 minutes. In some cases, a ONT may be needed on the outside of your home. If this is the case, we will schedule a visit to make the switch at the earliest possible time.

Q: What’s the difference between EPB Smart Network and EPB Smart Network Plus?

A: EPB Smart Network Plus comes with all the same benefits as our standard EPB Smart Network plan with the added bonus of an 802.11ac Netgear router, capable of handling superior internet speeds (speeds above 100 Mbs) and multiple High Def video streams. This router is also built to better handle a high number of connected devices simultaneously. The device broadcasts a more powerful wireless signal in your home and has two USB ports for attaching data storage devices that can be shared by everyone on your network.

Q: Can I sign up for EPB Smart Network Plus even if I am subscribing to the standard Internet speed package?

A: Absolutely! As our Internet customer, we leave that decision up to you and look forward to serving your networking needs.

Q: Do I really need a EPB Smart Network or EPB Smart Network Plus plan?

A: If you’re technology and networking savvy, know how to connect all your devices, setup your email accounts, understand parental controls and know how to install your antivirus software with ease, then you may not desire these products. However, if you would enjoy the peace of mind that comes with having EPB Fiber Optics setup your router, manage it, connect all your wireless devices and offer to set-up protection for your children online as well as all the other benefits – this product is for you.

Q: Can’t I just use my own router?

A: You absolutely can, but please understand that routers not capable of handling gigabit speeds can heavily throttle performance. Check your current routers specifications for a better understanding of the speeds you can expect. To help you select the best router for your fiber speed, please visit This is a helpful 3rd party site that ranks router performance based on Mbps rating and WAN to LAN throughput.

Q: How much does the router that you are using for EPB Smart Network Plus cost if I want to buy my own?

A: They currently retail for around $200.00.