Fi TV
What makes EPB Fiber Optics different from cable and other TV and Internet providers?
EPB Fiber Optics brings fiber optics all the way to your home, which means that you have access to virtually unlimited bandwidth. This means that you have incredibly fast Internet speeds available and virtually unlimited TV options including incredible picture quality, the ability to record up to 4 TV programs at once, including 2 in HD, and more.
Can I get a DVR on Fi TV Basic or Fi TV Expanded?
Fi TV Basic and Fi TV Expanded are analog options we offer customers as a courtesy, but are not the most advanced technology; therefore they are not compatible with our DVR service.
What is IPTV
Internet Protocol TV (or IPTV) is what you’ll get with Fi TV Essential packages and it offers more options than older digital or analog technology. There are many benefits to IPTV including intuitive channel guide, the ability to watch your DVR from any room in the house that has a set top box, record four programs at one time on the DVR, Smart Search and others. Plus, countless features and options will be added in the future.
How many set top boxes can I have?
Each home may have up to four set top boxes. If you would like to have Fi TV on more than four TV’s in your home, we can connect them with Fi TV Expanded, which does not require a set top box and will provide you with channels 2-78.
Is Fi TV compatible with TiVo?
The TiVo series 2 system is compatible with the EPB Fiber Optic network. However, TiVo series 3 does not currently work with our system.
Do I need any special equipment if I sign up for the Basic or Expanded service?
No. A set top box is only required if you sign up for the Fi TV Essential package.
Where do I return my equipment after I have canceled my service?
EPB has three (3) separate branches available for equipment return. Hours of operation and addresses are as follows:
EPB Headquarters
10 West M.L. King Blvd.
Downtown Chattanooga
Monday – Friday
Hours: 7:30 am - 6:00 pm
Get Directions
Brainerd Branch
5830 Brainerd Road
Brainerd Village
Monday – Friday
Lobby Hours: 8:30 am - 5:30 pm
Drive-thru Hours: 7:30 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Get Directions
Hixson Branch
2124 Northpoint Blvd.
Monday – Friday
Lobby Hours: 8:30 am - 5:30 pm
Drive-thru Hours: 7:30 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Get Directions
Who should I contact if I have questions about closed captioning for the hearing impaired?
Send us your questions in writing to:
Hal Dickey
Office of Closed Captioning
P.O. Box 182255
Chattanooga, TN 37422-7255
Or via email to : closed-captioning@epb.net.
By phone: 423-648-1280
By fax: 423-531-1651